Can’t find what you need? Here are some frequently asked questions about UID.

Will there be changes around my contact relationships?

Nothing will change from your current contacts. All constituent companies continue to operate with the same contacts and all current terms and conditions remain.

What changes are planned?

As we continue to review different areas of the business, we plan to make incremental changes to improve all aspects of the organization. Rest assured that any material changes will be communicated to you by our management team.

If I’d like to become a client of UID, how would I start?

Please fill out the form on the Contact page with your website, address and a brief outline of your business and requirement. We’ll respond within five working days.

Will my ordering routines need to change?

All ordering and processing will still be managed in the same way and EDI ordering routes remain the best way to place your order.

Can we consolidate our payment processes?

At the moment, all payments still need to be made to the invoicing distribution centre.

How do I open a trade account with UID?

Currently, the ledgers for each distribution company are separate, so we need to open separate accounts. However, we’ll make this as easy as possible by sharing (with your permission) the application data you provide. Please request details via the Contact page.